Your Skincare Questions, Answered
Are your products cruelty-free?
Please refer to the individual product details or our brand policies for accurate information about animal testing and cruelty-free standards.
Can I use multiple products in my skincare routine?
Many skincare products can be combined, but some active ingredients may not work well together. Introduce new products gradually, follow their instructions, and patch-test before regular use.
How can I track my order?
Once your order has been dispatched, you should receive a shipping confirmation with tracking details, if tracking is available for your shipment.
What is your return and refund policy?
Please review our Return & Refund Policy for eligibility, timelines, and instructions. For help with a specific order, contact our customer support team.
How can I contact customer support?
You can reach us through our Contact Us page or the customer support details listed on our website. Our team will be happy to help with your questions.
How do I know my skin type?
Your skin may be oily, dry, combination, normal, or sensitive. Our Beauty Skin Quiz can help you identify your skin type and choose suitable products.
Can I use these products on sensitive skin?
Check each product's ingredients and suitability before use. If you have sensitive skin, patch-test new products before applying them to your face.
How long does it take to see skincare results?
Results vary depending on the product, your skin type, and your concerns. Consistent use over several weeks may be needed to notice visible improvements.
Can I use multiple skincare products together?
Yes, many skincare products can be used together. Introduce new products gradually and follow the recommended application order and product instructions.
What is the correct order for a skincare routine?
A simple routine is cleanser, treatment products, moisturizer, and sunscreen in the morning. At night, cleanse your skin and apply suitable treatments and moisturizer.
How often should I use skincare products?
Follow the directions provided with each product. Some products are designed for daily use, while exfoliants and active treatments may need less frequent application.
